Service Details
Schedule Changes or Cancellations:
If you need to change your service for any reason, please contact us by phone or email by 3pm the day before your service is scheduled. This will allow us to make the changes to the next day schedule. Any changes received after 3pm may not be implemented on the next day schedule. If you stop our crew from mowing when they arrive at your home you will still be charged for service.
Trees and Fences:
In order to make your lawn look its best, we use string trimmers around your trees and fences. If you are worried about line trimming damage or basic wear and tear, please put protection around your trees and fences.
Bi Weekly Service:
We do offer this service for $5.00 more than our weekly service, however, we highly recommend weekly service March - October in most cases if you want your lawn to look its best. Two weeks of growth is too much to cleanly cut a lawn, and therefore, bi weekly service may result in issues such as an uneven cut or clumps in the lawn. It also allows weeds to re-seed and spread. While we will do our best to maintain a high quality of lawn care, because of the previous issues, we cannot guarantee that the lawn will look as good as it could if you were on weekly service.
Service Problems:
We work to ensure that you are completely satisfied with the services we provide. If you are not happy with something we will send our crews back to correct any reasonable problems you may have with our work at no additional charge if you make us aware of the problem within 24 hours. If you contact us after 24 hours, we will be sure to correct the problem for your next service.
Pets:
Please let us know if you have any pets that are kept outside so that the crews can be aware of them. While our mowing crews are very careful to keep gates closed, we cannot guarantee that a pet will not get out of the fenced area. Therefore, we recommend that you keep your pets indoors or in a pet crate on your scheduled mowing day.
Pet Waste
If you have dogs we would appreciate if you make sure your turf areas are free of dog waste as best as possible on your scheduled service day. There are several reasons why we request this.
*Dog waste carries many viruses and diseases that can be transmitted to other animals and people through contact.
*It gets on the equipment and causes us to spend more time cleaning our machines before we service other clients as to make sure we do not contaminate their yards.
*It allows us to be able to do our job properly and keeps your yard looking healthy and strong. Dog waste is not fertilizer for your yard and will damage you turf areas.
Gates:
Keep your gate unlocked for us on your scheduled mowing day. We recommend combination locks so that we can get into your back yard at no inconvenience to you if you need to lock your gate. **Please be aware - we cannot send our crews back or issue a credit for not mowing inside a fenced area that is locked. Please take care of locked fences beforehand to avoid such problems.
Service Days and Weather Delay/Holidays:
We schedule work Monday through Friday and use Saturday to compensate for delays. If for whatever reason we cannot provide service on your regularly scheduled day we will be out the following day.
Property Damage:
It is not common for property of any kind to be damaged. If this does occur please contact us immediately so we can make timely repairs. The most common damage to property is sprinkler heads because they are almost impossible to see in the grass. We will fix sprinkler heads if we break them. If they are continually being hit they are probably wearing out and sticking in the up position or they are sitting too close to the concrete. Properly placed sprinkler heads almost never get damaged.
**Please contact us immediately if you believe we are responsible for damaged property. If you fix the property on your own without contacting us beforehand, we will not refund you any costs associated with repairs. If we cannot make the repair ourselves, we will hire someone who is qualified to do so.